The Intelligence Layer Behind Every Movement
Sherlock AI is the AI-native intelligence engine powering the entire Tanzim ecosystem.
One Intelligence Layer.
Multiple AI Capabilities.
Unlike generic AI assistants, Sherlock is purpose-built for mobility — understanding trips, vehicles, drivers, fleets, logistics, regulations, compliance, service quality, and city-wide behaviour.
Built on an Agentic AI architecture, Sherlock deploys specialised AI agents that continuously assist, analyse, automate, and optimise operations across every Tanzim platform — from taxi dispatch and last-mile delivery to logistics fleets, air mobility, and autonomous transportation.
Sherlock enables Tanzim to move beyond traditional software and become a truly intelligent mobility ecosystem, where every stakeholder — regulators, operators, drivers, passengers, and support teams — is continuously supported in real time. Its capabilities are organised across four intelligence layers.
Conversational Intelligence for Mobility
Sherlock Assist enables users to interact with the entire mobility ecosystem using natural language. Instead of navigating dashboards, reports, and complex workflows, users simply ask a question and receive an instant answer backed by live operational data.
Key Capabilities
Real-World Scenarios
A Regulator Asks
"Which operator recorded the highest cancellation rate this week?"
A Fleet Manager Asks
"Which zone is generating the highest demand right now?"
A Driver Asks
"How close am I to achieving my incentive target?"
A Support Agent Asks
"Show me all trips related to this passenger complaint."
Real-World Scenarios
Before a Major Event Begins
Sherlock predicts increased demand around the venue and recommends vehicle positioning.
Before Service Levels Decline
Sherlock identifies emerging supply shortages across specific zones.
Before Customer Complaints Increase
Sherlock detects declining service quality trends and highlights affected operators.
Before Operational Disruption Occurs
Sherlock flags potential risks and recommends preventive action.
Predictive Intelligence for Smarter Operations
Sherlock Predict continuously analyses historical patterns, operational behaviour, events, weather conditions, and city-wide signals to forecast what is likely to happen next — so operators can act before issues occur rather than reacting after they do.
Key Capabilities
Autonomous Intelligence That Takes Action
Sherlock Automate transforms insights into action by triggering workflows, alerts, escalations, and operational responses automatically — without waiting for manual intervention.
Key Capabilities
Real-World Scenarios
A Fare Dispute Is Submitted
Sherlock gathers trip data, analyses the journey, and recommends a resolution.
A Policy Violation Is Detected
Sherlock automatically notifies the relevant regulator and operator.
A Service Disruption Occurs
Sherlock escalates the issue, identifies impacted users, and initiates predefined workflows.
An Unusual Operational Pattern Emerges
Sherlock flags the anomaly and recommends further investigation.
Transforming Data Into Actionable Intelligence
Sherlock Insight converts operational, behavioural, financial, and service data into intelligence that supports better decisions across the mobility ecosystem.
Operator Performance
Comprehensive performance analytics across every operator, route, and zone.
Demand Intelligence
City-wide demand patterns translated into actionable fleet intelligence.
Customer Experience
End-to-end passenger journey insights from booking to trip completion.
Policy Impact Analysis
Measure the real-world impact of regulatory decisions and policy changes.
Intelligence for Every Stakeholder
Designed for Everyone Across the Ecosystem
Sherlock delivers contextual intelligence to every role — from city regulators to individual drivers.
Regulators
Gain city-wide visibility, monitor compliance, assess policy effectiveness, benchmark operators, and make data-driven mobility decisions.
Fleet Operators
Improve utilisation, optimise revenue, enhance driver performance, and manage operations more effectively.
Drivers
Receive personalised recommendations, performance coaching, route intelligence, and earnings optimisation guidance.
Passengers
Benefit from intelligent support, personalised assistance, real-time updates, and faster issue resolution.
Support Teams
Resolve cases faster through automated investigations, complaint analysis, and intelligent case management.
Built Different. Built for Mobility. Built for the Future.
Mobility Native
Purpose-built for transportation, logistics, and mobility ecosystems.
Agentic by Design
Specialised AI agents continuously assist, analyse, automate, and optimise operations.
Government Ready
Designed for regulators, compliance, governance, and public-sector operations.
Explainable Intelligence
Transparent recommendations supported by operational evidence and full auditability.
Real-Time Decision Making
Continuously analysing live data across the ecosystem.
Embedded Across Tanzim
One intelligence layer connecting every stakeholder, every service, and every movement.
The Intelligence Layer Behind Every Tanzim Decision
Assist. Predict. Automate. Insight.
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